Excellent opportunity to build a global career with Amazon Jobs India! World’s biggest e-commerce company, Amazon, has released an official notification for Customer Support (CS) vacancies in Hyderabad.
ఈ ఉద్యోగాల ద్వారా మీరు లక్షలాది మంది కస్టమర్ల సమస్యలను పరిష్కరిస్తూ అమెజాన్ కంపెనీలో ఒక మంచి కెరీర్ను స్టార్ట్ చేయవచ్చు. Both Freshers and experienced professionals are welcome to apply.
Amazon Jobs Summary And Notification Details
| Feature | Job Details |
|---|---|
| Company Name | Amazon India |
| Job Role | Customer Success, Service & Operations |
| Job Location | Hyderabad, Telangana |
| Experience Required | 0 to 5 Years (Freshers can also apply!) |
| Salary Package | ₹3.75 to ₹4.75 Lakhs P.A. (₹3.75 – ₹4.75 లక్షలు ఏడాదికి) |
| Qualification | Completed 12th Grade / Intermediate (లేదా ఆపై చదివిన వారు) |
| Language Skills | Proficient in English & Hindi (మాట్లాడటం, రాయడం తప్పనిసరి) |
| Employment Type | Full Time, Permanent Job |
📌 Extra Benefits & Allowances (జీతంతో పాటు వచ్చే లాభాలు):
Amazon offers highly attractive perks and benefits along with the monthly salary:
- Meal Allowance: You will get ₹1,100 per month as a food allowance.
- Night Shift Premium Pay: Additional allowance provided for working in night shifts.
- Medical Insurance: Complete health insurance cover for you and your family.
- Transportation Allowance: Free site transportation/cab facility or allowance.
- Retail Discounts: Special corporate discounts on Amazon shopping.
📝 Core Duties & Responsibilities (మీరు చేయాల్సిన పనులు):
- Omnichannel Support: Handle and answer customer queries via phone calls, live chat, and email channels.
- Account Security: Assist customers with identity verification and secure their login credentials.
- Fraud Prevention: Proactively identify and prevent potential security threats or fraudulent activities.
- Problem-Solving: Resolve critical customer issues in real-time without reading from standard scripts.
💡 Work Requirements & Eligibility:
- Rotational Shifts: Candidates must be comfortable working in rotating shifts, including late-night, overnight, and weekends.
- Computer Skills: Strong computer operating skills and ability to navigate multiple software windows simultaneously.
- Communication: Exceptional verbal and written communication skills in both English and Hindi.
- Commitment: High punctuality and 100% presence during designated shift timings
Amazon CS Official Apply Links
| Portal Name | Direct Application Link |
|---|---|
| Amazon Official India Jobs | Amazon Jobs Portal |
| Amazon Virtual Hiring Portal | Amazon HirePro Portal |
Direct Apply Link: https://jobs.amazon.in/app#/jobDetail?jobId=JOB-IN-0000007857&locale=en-IN
Amazon CS Online Assessment Test Guide (ఎగ్జామ్ ప్రాసెస్)
Amazon CS రిక్రూట్మెంట్లో మొత్తం 4 ముఖ్యమైన టెస్ట్ సెక్షన్స్ ఉంటాయి. ఈ పరీక్షను కంప్యూటర్ లేదా లాప్టాప్లో వెబ్క్యామ్ (Webcam) ఆన్ చేసి రాయాల్సి ఉంటుంది.
1. Versant Test (English Language Assessment)
- What it is: This section evaluates your English speaking, listening, and reading skills.
- Exam Type: You will hear an automated robotic voice through your headphones, and you need to repeat or type the answers.
- Questions Include:
- Sentence Reading: Reading the sentences displayed on the screen clearly.
- Repeat Sentences: Repeating the exact sentence played in your headphones.
- Sentence Reconstruction: Rearranging jumbled words into a meaningful sentence.
2. Customer Service Situational Judgment Test (SJT)
- What it is: This section tests your patience, empathy, and problem-solving skills when handling customers.
- Exam Type: It consists entirely of Multiple Choice Questions (MCQs).
- Example Scenario: “An angry customer calls because their Amazon delivery is delayed. What will you do?”
- Smart Answer: కస్టమర్పై కోప్పడకుండా, ముందు క్షమాపణలు చెప్పి (Apologize), సమస్యను వెంటనే ట్రాక్ చేసి పర్ఫెక్ట్ సొల్యూషన్ ఇచ్చే ఆప్షన్ను సెలెక్ట్ చేసుకోవాలి.
3. Writing & Chat Assessment
- What it is: This evaluates how professionally you communicate with global customers via Live Chat or Email channels.
- Exam Type: You will be asked to draft a professional email reply or chat responses to sample customer queries.
- Tip: స్పెల్లింగ్ తప్పులు (Spelling Mistakes) మరియు గ్రామర్ తప్పులు (Grammar Errors) లేకుండా చూసుకోవడం చాలా ముఖ్యం.
4. Virtual Job Tryout (VJT)
- What it is: This is a live simulation of a real Amazon customer support workday.
- Exam Type: You will navigate multiple windows simultaneously, including customer profiles, internal databases, and chat tools to test your multitasking ability.