Job Overview
| Details | Information |
|---|---|
| Company Name | Genpact |
| Job Role | Process Associate – Customer Care |
| Job Type | Full Time |
| Work Mode | Office |
| Job Location | Hafeezpet, Hyderabad |
| Qualification | Bachelor’s Degree |
| Experience | Freshers & Experienced |
| Shift | Rotational Shift |
| Language | English (Advanced) |
| Application Fee | No Application Fee |
| Apply Mode | Online |
Important Dates
| Job ID | Last Date |
|---|---|
| HIG026726 | 04 August 2026 |
| HIG026718 | 31 August 2026 |
| HIG026714 | 06 November 2026 |
Genpact Recruitment 2026
About the Job
Genpact is hiring Process Associates – Customer Care for its Hyderabad office. This is a great opportunity for freshers and experienced candidates who are looking to start or grow their career in customer support.
ఈ ఉద్యోగంలో ప్రధానంగా customersతో Phone, Email లేదా Chat ద్వారా మాట్లాడి వారి సందేహాలను పరిష్కరించాలి. Customersకి సరైన సమాచారం ఇవ్వడం, వారి సమస్యలను త్వరగా పరిష్కరించడం ఈ roleలో ముఖ్యమైన పని.
Genpact Recruitment 2026
Educational Qualification
Candidates should have:
Bachelor’s Degree (Any Degree)
Business Administration, Communication, Hospitality Management, Information Technology, Marketing వంటి backgrounds ఉన్నవారికి preference ఉండొచ్చు. Freshers & Experienced candidates can apply.
Note: Business Administration, Communication, Hospitality Management, Information Technology, and Marketing graduates may be preferred for this role as per the official job posting.
freshers కూడా apply చేయవచ్చు, కానీ ఈ degreesలో ఏదైనా ఒకటి ఉండటం మంచిది:
- ✅ BBA (Business Administration)
- ✅ B.A. (Communication)
- ✅ Hospitality Management
- ✅ BCA / B.Sc IT / Information Technology
- ✅ BBA Marketing / Marketing
Genpact Recruitment 2026 Skills Required
- Good English Communication
- Customer Care Skills
- Basic Computer Knowledge
- Problem Solving
- Teamwork
- Time Management
- Typing Skills
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Job Responsibilities
- Handle customer queries through Phone, Email or Chat.
- Provide correct information to customers.
- Resolve customer complaints professionally.
- Update customer details in the system.
- Follow company guidelines.
- Maintain quality customer service.
| Skill | Meaning |
|---|
| Account Maintenance | Customer account details update చేయడం |
| Claims Resolution | Customer complaints resolve చేయడం |
| Customer Care | Customersకి support ఇవ్వడం |
| Customer Experience (CX) | Customersతో మంచి service ఇవ్వడం |
| Customer Journey Mapping | Customer processని అర్థం చేసుకోవడం |
| Online Customer Support | Phone, Email, Chat ద్వారా support ఇవ్వడం |
Work Details
| Details | Information |
|---|---|
| Work Mode | Office |
| Shift | Rotational Shift |
| Employment Type | Regular Full Time |
Selection Process
- Online Application
- Resume Screening
- Interview
- Document Verification
- Offer Letter
Genpact Recruitment 2026
Documents Required
- Updated Resume
- Aadhaar Card
- PAN Card
- Educational Certificates
- Passport Size Photo
Important Instructions
Before applying, candidates should:
- Read the official job description carefully.
- Keep an updated resume ready.
- Ensure all educational details are correct.
- Apply before the last date mentioned for the respective Job ID.
- Use only the official Genpact Careers website to submit the application.
ఎటువంటి application fee చెల్లించవద్దు. Genpact అధికారిక recruitment processలో job application కోసం ఎలాంటి fee తీసుకోదు.
Why Join Genpact?
Genpact is one of the leading global professional services companies providing digital transformation, customer care, finance, banking, and business process services to clients worldwide. The company offers a professional work environment, career growth opportunities, and learning programs for employees.
Genpact వంటి MNC కంపెనీలో పని చేయడం వల్ల communication skills, customer handling skills మరియు professional experience పెరుగుతాయి. Freshers తమ careerని ప్రారంభించడానికి ఇది మంచి అవకాశం.
Who Can Apply?
The following candidates can apply for this recruitment:
- Any Bachelor’s Degree
- Freshers
- Experienced Candidates
మంచి English communication మరియు basic computer knowledge ఉన్నవారికి ఈ ఉద్యోగం అనుకూలంగా ఉంటుంది.
How to Apply?
- Visit the official Genpact Careers website.
- Search using the Job ID.
- Fill in your details.
- Upload your updated resume.
- Submit the application.
Genpact Recruitment 2026 Apply Link 1 : Genpact Careers
Genpact Recruitment 2026 Apply Link 2 : Genpact Careers 2
Genpact Recruitment 2026 Apply Link 3 : Genpact Careers 3
Frequently Asked Questions
1. Freshers apply చేయవచ్చా?
అవును. Freshers మరియు experienced candidates ఇద్దరూ apply చేయవచ్చు.
2. Work From Homeనా?
లేదు. ఇది Office-based role.
3. Salary ఎంత?
Official job postingలో salary వివరాలు ఇవ్వలేదు.
4. Interview ఉంటుందా?
Shortlisted candidatesను interview కోసం contact చేస్తారు.
5. Application Fee ఉందా?
లేదు.
Preparation Tips
- Practice English introduction.
- Improve spoken English.
- Learn basic MS Office (Word & Excel).
- Practice typing.
- Be confident during the interview.
- Carry an updated resume and all required documents.
Genpact Recruitment 2026 Interview Preparation
Interviewలో సాధారణంగా ఈ topicsపై ప్రశ్నలు అడిగే అవకాశం ఉంటుంది:
- Tell me about yourself.
- Why do you want to join Genpact?
- What do you know about Genpact?
- What is Customer Service?
- How will you handle an angry customer?
- Are you comfortable working in rotational shifts?
- Are you comfortable with voice, email, or chat support?
- What are your strengths and weaknesses?
- Do you have basic computer knowledge?
- Are you ready to work from the Hyderabad office?
Tip: మంచి English communication, confidence, positive attitude మరియు customer handling skills ఉంటే selection అవకాశాలు మెరుగ్గా ఉండవచ్చు.
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